This comprehensive, easy-to-use resource is an essential tool for every office manager, packed full of policies and procedures created for your unique business environment. By implementing these proven policies and procedures you can ensure the satisfaction of your staff and patients. We provide you with time-tested advice on running a medical practice, including:

• Front desk management
  
• Appointment scheduling
  
• Collection strategies and processes
  
• Hiring and staff retention
  
• Attendance policies Performance measurement
• Sexual harassment policies
• PLUS! CD includes policies, forms and letters you can customize for your practice.